Shipments & Delivery

The periods indicated below are computed in working days (Monday to Friday) and may be altered by local or national holidays. If the chosen form of payment is a bank transfer, these terms can be modified, since the order will be sent when we have the confirmation of the bank transfer.

Spain (Peninsula)

24/48h the shipment is made in a box with a courier company. The shipping rate of 5,90 € (VAT included).
48/72h It is done in an envelope for shipping through the post office. The handling and shipping fee is 3,50 € (VAT included).
Free shipping for orders over 60 €.

Balearic Islands, Canary Islands, Ceuta, Melilla and Portugal

24/48h the shipment is made in a box with a courier company. The shipping rate of 18,15 € (VAT included).
48/72h It is done in an envelope for shipping through the post office. The handling and shipping fee is 6,50 € (VAT included).
Free shipping for orders over 120 €.

Europe

Germany, Andorra, Austria, Bulgaria, Belgium, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Polina, Portugal, Kingdom Kingdom, Czech Republic, Romania, Sweden:
3/5 days
the shipment is made in a box with a courier company.
The postage fee of 18,15 € (VAT included).
5/10 days is done in an envelope for shipping through the post office. The preparation and shipping fee is 10,15 € (VAT included).
Free shipping for orders over 120 €.

Shipping is done in 5 or 10 days to Norway, Switzerland,  Denmark and Rusia. With a shipping cost of 10,15 (VAT included).
Free shipping for orders over 120€.

America & Australia

USA, Canada, Mexico, Brazil, Argentina, Chile, Australia:
10 or 20 days to United States and Canada.
With a shipping cost of 13,80 (VAT included).
Free shipping for orders over 130€.

Rest of the world

Contact us

Customs fees

Customs can retain a package, so DevilFish declines all responsibility for the expenses that customs may demand in these cases. It will be the customer who decides to pay these expenses or not, to be able to receive his/her order.

Cancellation and refund orders

To make the return, the User must contact DevilFish within the period granted through our email (info@devilfishbrand.com) indicating the product or products subject to return, attaching a photograph and a detailed list of the defects appreciated in them.

The User may return to DevilFish, without added cost, any product that has a manufacturing defect. The term will be a maximum of 14 calendar days, counting from the date of delivery, to claim the replacement of the product or the refund of the amount. If this period is exceeded, the damages will be borne by the User.

If for any reason, the User is not satisfied with your order, you have a period of 14 calendar days, from the date of delivery of the order to return it. Fulfilling thus the art. 102 and 104, of R.D.L. 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

The User must send the product in perfect conditions, without use and with the packaging, including labels. The return shipment to our warehouse is the responsibility of the User but in case of change, you do not have to pay the shipping costs of the new order. If this is not done by the User, DevilFish reserves the right to refuse return. If the products reach DevilFish damaged due to improper packaging, the return will not be handled.

In case of reimbursement, the payment of the amount of the products will be returned, minus the cost of returning them. The costs of sending the order will only be reimbursed in the case of defective or incorrect products.

Once we receive the merchandise and verify that all the above conditions are met, Defilfishbrand.com will accept the return of the product and will proceed to the reimbursement of its amount according to the modality of payment made, and where appropriate, to the shipment of the new product :

a. If you made the payment through credit card or paypal, the amount will be paid on the same credit card or paypal account.

b. If you made the payment by transfer, the User will be asked for an account number to pay the amount.

Note: You will receive the refund of the amount within a maximum period of 20 days from the receipt in our warehouse of the exchange or return product. The User must bear in mind that if he made the payment by credit card it is probable that his bank does not show the amount of the refund until the following month.

The User must bear in mind that if he made the payment by credit card it is probable that his bank does not show the amount of the refund until the following month.

Note that Devilfishbrand.com does not support shipments postage due.

Products and availability

The actual colors of the screen and fabric colors may vary with respect to the images on the web page.

All designs are made and belong to DevilFish, so its reproduction is prohibited.

In the event that DevilFish does not have stock of the products for all Users and in the quantities required at the time of purchase. The User will be offered the possibility of choosing between the refund of the amount paid, or requesting the sending of another model that the User voluntarily chooses or expects to have stock.

DevilFish informs you that all prices shown in the Online Store include the Value Added Tax (21% VAT) applicable.

DevilFish reserves the right to unilaterally modify, at any time and without prior notice, the prices of the products, as well as to suspend or cancel its sale temporarily or definitively.

Offers & Discounts

DevilFish can offer the User, either through its Marketing tools, or through agreements with other companies or websites, the possibility of using promotional codes that can be entered in the summary page of the cart by the User. The discounts that are applied with the promotional codes may be of different types:
· Discount applicable to part of the order
· Discount applicable to the entire order
· Discount with or without minimum purchase required
· Discount in value or percentage discount
· Etc.

The specific conditions of each promotional code will be those that appear associated with it, understanding if these were not written, the general conditions expressed in this point.

Users who make use of promotional codes should bear in mind that these may not be cumulative. Specifically, and by way of example and not limitation, the codes of the “Invite a friend” program will not be cumulative.

All promotional codes that DevilFish provides by email or other digital means to its Users will have a maximum validity of one month unless otherwise specified.

The application of a promotional code may be subject to a purchase for a certain minimum amount and in fact the most normal thing is that this is the case.

DevilFish reserves the right to cancel the promotional codes or discount coupons when it observes a fraudulent or improper use of the system for generating said codes. Fraudulent or improper use of the promotional code system is considered, among others, the sending of invitations between email accounts of the same person or the use of promotional codes of the same campaign in different orders of the same User or to deliver at the same address postal, when said use is limited to one code per User. Also, DevilFis. reserves the right to cancel all promotional codes associated with suspicious accounts of misuse of the promotional code system.

It can also be considered a fraudulent or improper use of the discount system by promotional codes, the fact of using the same PayPal account to make the payment of more than one order using the same promotional code or promotional codes of invitations with the aim of self-inviting , even when dealing with Registered Users with different email accounts that share the same delivery address.

In the same way, the use of different email accounts for the use of the same promotional code created and advertised as a valid coupon for a first purchase or for a single use, and whose purchase is destined for the same User, would be considered a fraudulent use. and / or delivery address.

Payment Methods

The system will automatically show you the forms of payment available for your order. Check here the details and the availability or not of each of the forms of payment that our system supports:

  • Credit or debit card
  • Wire transfer
  • Paypal
Credit card

We guarantee that each of the transactions made on Devilfishbrand.com is 100% secure. By selecting this option you will be redirected to an external page of the bank performing the operations that involve the transmission of personal or banking data are made using a secure environment. All the information transmitted to us travels encrypted through the network.

Likewise, the data on your credit card are not registered in any database of the website but go directly to the POS (Point of Sale of the Bank).

Attention: Credit card fraud is a crime, and DevilFish, will file the relevant legal actions against anyone who makes a fraudulent transaction in our online store.

Bank Wire

When selecting the bank transfer as a means of payment, you will receive, along with the confirmation of your order, an e-mail where you will be informed of the account number in which to make the bank transfer in the name of Sandra Falagan.

It is very important that you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to validate it.

If you wish, you can send us the proof of the transfer by e-mail info@devilfishbrand.com. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.

Do not forget that you must make the payment in EUROS and that all possible exchange and banking commissions run on your own when you opt for this payment system. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always inform your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. Otherwise, Devil Fish could paralyze the shipment of your order by not receiving the full amount thereof.

Paypal

PayPal allows consumers who have email to send payments online safely, comfortably and profitably. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

For more information visit: Paypal

PROTECCIÓN DE DATOS

Responsable: Sandra Falagán Sarasa · NIF: 76918203Q · Dirección: calle San Lorenzo 36, local izquierda · Teléfono: 644603588 · Email: info@devilfishbrand.com

En nombre de la empresa tratamos la información que nos facilita con el fin de prestarles el servicio solicitado, realizar la facturación del mismo. Los datos proporcionados se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en Sandra Falagán Sarasa estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios. Más información aquí

1. DevilFish cumple con las directrices de la Ley Orgánica 15/1999 de 13 de diciembre de Protección de Datos de Carácter Personal, el Real Decreto 1720/2007 de 21 de diciembre por el que se aprueba el Reglamento de desarrollo de la Ley Orgánica y demás normativa vigente en cada momento, y vela por garantizar un correcto uso y tratamiento de los datos personales del usuario. Para ello, junto a cada formulario de recabo de datos de carácter personal, en los servicios que el usuario pueda solicitar a info@devilfishbrand.com , hará saber al usuario de la existencia y aceptación de las condiciones particulares del tratamiento de sus datos en cada caso, informándole de la responsabilidad del fichero creado, la dirección del responsable, la posibilidad de ejercer sus derechos de acceso, rectificación, cancelación u oposición, la finalidad del tratamiento y las comunicaciones de datos a terceros en su caso.

Asimismo, DevilFish informa que da cumplimiento a la Ley 34/2002 de 11 de julio, de Servicios de la Sociedad de la Información y el Comercio Electrónico y le solicitará su consentimiento al tratamiento de su correo electrónico con fines comerciales en cada momento.

2. Responsable del fichero, y encargados del tratamiento.

El responsable del fichero de datos es Sandra Falagán.

Como encargados de tratamiento ajenos a al citado responsable:

Devilfishbrand.com ha contratado los servicios de hosting a Webempresa Europa S.L., con domicilio social en Madrid, C/ Almagro 11 6º 7ª 1 C.P. 28010, con C.I.F.: B-65739856, que proporciona los servicios de hosting de la Web. Se puede consultar la política de privacidad y demás aspectos legales de dicha compañía en el siguiente enlace: https://www.webempresa.com/aviso-legal.html

En Devilfishbrand.com tratamos la información que nos facilita con el fin de prestarles el servicio solicitado, realizar la facturación del mismo. Los datos proporcionados se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en Devilfishbrand.com estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios.